We offer free standard shipping on all USA orders, anywhere in the United States. Our standard shipping orders are processed within 2-3 business days from the payment date and generally takes 5-10 business days to arrive from the ship date. If you’re located in Hawaii or Alaska, you may experience some additional
days in transit times. The carrier (FedEx or USPS) will be automatically selected based on the shipping address.
We know you want your new DYNAPURE products ASAP (can’t blame you), so all standard shipping orders are processed within 2-3 business days from the payment date.
If you entered in the wrong shipping address, please notify us at firstname.lastname@example.org within 30 minutes from your order being placed so we can update that right away for you. If it has gone beyond 30 minutes, unfortunately we are unable to edit your shipping information and are not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.).
If you cannot find your package, please contact FedEx or USPS first. You will be able to see which carrier delivered your package by clicking on your tracking number and viewing the final delivery notification. Please double check the area around your doorstep and your mailbox right away. We also suggest talking
to neighbors and other members of your household to see if someone brought in your package.
Lately, FedEx and USPS have been claiming packages as “Delivered,” but the package doesn’t actually show up for about 3 business days after the fact. If you cannot locate the package after 3-business days from the delivered date, please email us at email@example.com so we can help you further.
Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged products should be made within 2-business days of the package being delivered. To report shipping damage, please email us at firstname.lastname@example.org. All shipping damage claims must include detailed information of the damage as well as photographic evidence.
If for any reason your issue is not resolved, please give us a call at 602-887-9330 and we will get the matter resolved.